Afterhours Customs Release Agent – Night shift – Lacolle

Under the supervision of the Director of Canadian Customs, the Afterhours Customs Release Agent is responsible for customer service as well as classifications and advising/supporting the other teams.

Tasks and Responsibilities

  • Create Vendors and Part Codes (HS Classification using the Harmonized System to classify products and commodities)
  • Release of shipments moved by Truck (PARS)
  • Release of shipments by other Modes of Transport if/when requested
  • Work independently as well as with all departments and Axxess offices in Canada
  • Work within productivity requirements established
  • Communicate with CBSA and Other Government Departments to ensure compliance and expedite clearances
  • Obtain information or documents required from the customers, suppliers, transporters, customs and other offices.
  • Identify Customer Profile and database discrepancies and notify Team Leader if corrections required
  • Provide expert advice, answer questions and complex demands from customers, colleagues, suppliers, truckers, Canadian customs, other Axxess offices or Other Government Departments to ensure compliance and expedite clearances
  • Provide Superior Client Service to help maintain client relationships
  • Report System outages and issues to IT and Management

Required skills

  • Minimum of 5 years of experience
  • College degree
  • Strong knowledge of Customs Tariff, regulations and release
  • Advanced knowledge of the HS system and documentation required for release by all modes of transport (OBL, AWB, etc.)
  • Strong Knowledge of ACI requirements
  • CCS and/or CTCS designation an asset
  • Operational productivity, work organization
  • Anticipate needs and be proactive with customers and customer service
  • Problem-solving, autonomy and good judgment
  • Good communicator and ability for teamwork
  • Very good knowledge of Microsoft Office suite

What we offer

  • Very competitive salary
  • Group insurance
  • Group RRSP with the contribution of the employer
  • Personal days
  • Social activities (Happy hours, events, outings, etc.)
  • Gym membership
  • Support for continuous education

Type of employment: Full-time position – Night shift 10 pm to 8 am

This offer is for our Lacolle office

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