Afterhours Customs Release Agent – Canada

Under the supervision of Director of Canadian Customs, the Afterhours Customs Release Agent  is responsible for customer service as well as classifications and advising/supporting the other teams.

Tasks and Responsibilities

  • Create Vendors and Part Codes (HS Classification using the Harmonized System to classify products and commodities)
  • Release of shipments moved by Truck (PARS)
  • Release of shipments by other Modes of Transport if/when requested
  • Work independently as well as with all departments and Axxess offices in Canada
  • Work within productivity requirements established
  • Communicate with CBSA and Other Government Departments to ensure compliance and expedite clearances
  • Obtain information or documents required from the customers, suppliers, transporters, customs and other offices.
  • Identify Customer Profile and database discrepancies and notify Team Leader if corrections required
  • Provide expert advice, answer questions and complex demands from customers, colleagues, suppliers, truckers, Canadian customs, other Axxess offices or Other Government Departments to ensure compliance and expedite clearances
  • Provide Superior Client Service to help maintain client relationships
  • Report System outages and issues to IT and Management

Required skills

  • Minimum of 5 years of experience
  • College degree
  • Strong knowledge of Customs Tariff,  regulations and release
  • Advanced knowledge of HS system and documentation required for release by all modes of transport (OBL, AWB, etc.)
  • Strong Knowledge of ACI requirements
  • CCS and/or CTCS designation an asset
  • Operational productivity, work organization
  • Anticipate needs and be proactive with customers and customer service
  • Problem solving, autonomy and good judgment
  • Good communicator and ability for teamwork
  • Very good knowledge of Microsoft Office suite

What we offer

  • Very competitive salary
  • Group insurance (medical, dental, life and disability insurance)
  • Group RRSP
  • Personal days (5 days per year)
  • Social activities (5 to 7, events, outings, etc.)
  • Gym membership
  • Professional development plan and support for continuing education

Job type: Full-time Night shift 9:30 pm to 5:30 am 

This offer is for any of our Canadian offices or work from home (teleworking)

Use the form on the right to apply for this position.

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If you are interested in working in a stimulating, dynamic and growing environment where you can directly contribute to the performance of a great company, and more importantly, if you believe you can make a difference, please send us your resume today.
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