North American Transport Agent – Montreal

Under the supervision of the NAT Supervisor, the Transport Agent is the intermediary between the transporters and the customers.

Tasks and responsibilities 

  • Receive and acknowledge quotes and load confirmations from clients by email and phone
  • Enter all requests in our systems as per NAT processes and procedures
  • Follow operational instructions, document cargo log
  • Acknowledge receipt of orders; obtain supplier pricing and availability, quoting customers
  • Tracing of loads and advising customers of order pick-up/delivery status, including nights and weekends
  • Data entry and file auditing
  • Schedule and plan shipments according to customer requirements with all stakeholders
  • Efficient communication with clients and colleagues to follow up on inquiries; reports, telephone, e-mail
  • Work in collaborations with other freight departments in other regions (Montreal, Quebec, Mississauga, etc) to coordinate client’s activities

Required skills

  • Bilingualism (French / English)
  • Minimum of 2 years of experience in a similar position
  • College degree, University preferred
  • Industry and technical knowledge, experience in oversized cargo, special projects, dry van – flatbed & specialized equipment, intermodal United States and Canada and ocean freight.
  • Negotiating skills and salesmanship
  • Customer-oriented: answer the customer’s needs and expectations
  • Proactive, autonomous, productive, resourceful and organized
  • Team player, good communicator and good judgment
  • Demonstrate professionalism
  • Learning Ability
  • Technical skills: MS Office Suite,  Link Logistics, PC Miler

What we offer

  • Dynamic and pleasant working environment in our modern Old Montreal office
  • Metro stations nearby (Place d’Armes and Square Victoria OACI) as well as Bonaventure train and bus station
  • Group insurance
  • Group RRSP with the contribution of the employer
  • Personal days
  • Social activities (Happy hours, events, outings, etc.)
  • Gym membership
  • Support for continuous education

Job type: Full-time

This offer is for our Montreal office

Use the form on the right to apply for this position.

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If you are interested in working in a stimulating, dynamic and growing environment where you can directly contribute to the performance of a great company, and more importantly, if you believe you can make a difference, please send us your resume today.
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