Business Analyst

Montreal Office

Axxess is a family owned and operated customs broker and international freight forwarder serving importing and exporting companies since 1998.

The members of our team make the difference thanks to the personalized service they offer to our customers. They are competent, respectful, caring and enjoy taking on new challenges!

At Axxess, we are committed to supporting our experts in their careers. We provide you with all the tools you need to grow and share your experience with the team!

Interested? We are looking for our next Business Analyst to join our IT department in Montreal.


Full time
Montreal Office

Your main duties will be to:

  • Provide 2nd level support for all Axxess applications.
  • Assist with 1st level support (along with all other members of the department) when call volume overwhelms the Help Desk.
  • Ensure that system documentation is adequate and up to date.
  • Analyze, document and maintain a log of all application change requests.
  • Participate in the training and integration of new information systems.
  • Recommend and develop methods to improve operational efficiency and productivity for all users.


The profile we are looking for:

  • University degree in computer science or related field.
  • Minimum 2 years experience in a similar position.
  • Extensive experience in writing system documentation and user guides.
  • Experience with programming (C#, ASP, VB) and relational databases (MS SQL).
  • Knowledge of Cloud and SaaS technologies.
  • Analytical and problem-solving skills.
  • Fluently bilingual (French/English) spoken and written.

You will enjoy new benefits such as:

  • The possibility of telecommuting 2 days a week
  • Group insurance
  • RRSP with employer contribution
  • An Employee Assistance Program
  • 7 personal days in addition to the annual vacation
  • Training provided by Axxess
  • A healthy and collaborative work environment (Teambuilding, 5@7, etc.)


Postulez directement en ligne via le formulaire ci-dessous.

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