Customs Team Leader

Quebec Office

Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges!

At Axxess, we are committed to supporting our experts in their careers. We provide you with all the tools you need to grow and share your experience with the team!

Are you interested? We are looking for our next Team Leader to join our Customs department.

Full time
Quebec Office

Your main duties will be to:

– Supervise a team of 5 to 15 employees
– Plan, organise and distribute tasks and responsibilities within the team
– Enforce best practice and ensure staff are properly trained
– Coordinate activities relating to the detection of non-conformities, propose corrective measures and ensure follow-up (Alerts, DMS system, K84 discrepancies, etc.)
– Participate in complaint and customer management and investigations in collaboration with the team
– Ensuring compliance with quality parameters in line with internal audits
– Manage absences and appraisals in collaboration with the Operations Manager
– Working closely with the various CHB teams

The profile we are looking for:

  • You are bilingual in French and English to be able to communicate with future colleagues and clients based across Canada and around the world.
  • You have a high level of knowledge of the goods clearance process.
  • You have strong leadership and people management skills.
  • You are an analytical person with good communication and organisational skills and you are oriented towards continuous improvement.

Vous profiterez de nombreux avantages tels que :

  • The possibility of telecommuting 2 days a week
  • Group insurance
  • RRSP with employer contribution
  • An Employee Assistance Program
  • 7 personal days in addition to the annual vacation
  • Training provided by Axxess
  • A healthy and collaborative work environment (Teambuilding, 5@7, etc.)


Postulez directement en ligne via le formulaire ci-dessous.

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