Ocean Import Agent

Quebec City Office

Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges!

At Axxess, we are committed to supporting our experts in their careers. We provide you with all the tools you need to grow and share your experience with the team!

Are you interested? We are looking for our next Ocean Import Agent to join our Ocean department in Québec City.

Quebec City Office

Main responsabilities

  • Transmit required documentation related to the arrival of containers to all suppliers and customers
  • Communicate with ocean lines to ensure the release of cargo
  • Follow-up with agents
  • Review and approve invoices
  • Perform document management (collection of information from agents and customers, classification, consolidation management)
  • Assist ocean import team
  • Customer services (customer satisfaction management and customer expectations)
  • All other related tasks

Qualifications required

  • Bilingualism ( English and French)
  • 2 to 3 years of experience in a similar position
  • Technical knowledge related to ocean transportation import/export (an asset)
  • Experience in a supervisory role (an asset)
  • College degree in transportation and logistics, certification (an asset)
  • Proficient in computer skills, knowledge MS Office
  • Customer-oriented and professional: answer the customer’s needs and expectations
  • Accountable, proactive, autonomous, productive, resourceful and organized
  • Team player, good communicator and good judgment
  • Ability to learn quickly

What we offer

  • Dynamic and pleasant working environment
  • Working from home and from the office
  • Free parking
  • Group insurance (medical, dental, life and disability as well as virtual medicine)
  • Group RRSP with contribution of the employer
  • Employee Assistance Program
  • Personal days (up to 7 days added to your vacation bank)
  • Social activities (Social club, happy hours, events, outings, etc.)
  • Coffee and snacks at your disposition at all times
  • Support for continuous education


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