CARM – CBSA Assessment and Revenue Management

Updated 08/06/2025

Stay informed !

The CBSA Assessment and Revenue Management (CARM) program is a governmental initiative that transformed the collection of duties and taxes for goods imported into Canada.

Release 2 of the CARM Client Portal currently in effect allows importers, customs brokers and trade consultants, among others, to view their transactions and account statements.

⚠️Important Notice – Financial Security Annual Review

Your required financial security amount may have changed.

Importers whose financial security requirement has been adjusted have already received a notification in their CARM Client Portal.

What you need to do now

  1. Log in to your CARM Client Portal
  2. Review your notifications
  3. Look for a notification type “RPP – Annual Review”
  4. Verify whether an adjustment to your financial security is required
  5. If an increase is required, contact your customs broker or financial security provider to take action
  6. Ensure compliance no later than January 15

     

An insufficient financial security amount after January 15 may result in the suspension of your Release Prior to Payment (RPP) privileges and impact the smooth clearance of your shipments.

Click here to access our Q&A section to learn more about financial security and the RPP program.

Need assistance? Contact us to review your situation, understand your notification, or receive support with the next steps.

Release 2 of the CARM Client Portal introduced significant changes to the requirements for importers to post financial security prior to the importation of goods into Canada using a surety bond or cash security. This financial guarantee is required to participate in the Release Prior to Payment (RPP) Program. This program allows you to clear your goods before the final declaration and payment of duties and taxes. 

To obtain your bond, please contact your Axxess representative or send an email to infocarm_gcra@axxessintl.com.

For more details on financial security, please see Release Prior to Payment (RPP)

Learn more about the Features and benefits of the CBSA Assessment and Revenue Management initiative and how to get prepared

Stay informed!

Question and Answers

CARM Client Portal

The CARM Client Portal will provide trade chain partners with the ability to view information about their accounts, make payments, to view the status of their declarations.  It is intended to replace paper and manual processes and to provide transparency to trade chain partners.

Yes, all companies having a commercial relationship with the CBSA are required to create an account in the CARM client portal before the implementation of Release 2.

Login information for the CARM Client Portal can be found here.

Once you have logged in to the CARM Customer Portal, click on Financial Information on the home page, then click on Transaction History. Once on the transaction history page, you can view the Account Balance. To make a payment, enter the amount of your balance you wish to pay and click Make Payment.


For more information about making payments on the CARM Client Portal, click here to watch our video

You can obtain a business number through the Canada Revenue Agency

For more information see Canada Revenue Agency 

Yes, you are responsible for paying your duties and taxes directly to the CBSA.
If your customs broker is currently making these payments on your behalf for your imports into Canada, please contact your broker to avoid any duplicate payments.

Without these authorizations, your shipments will not be able to be customs cleared.

Delegation of authority

The function allows you to delegate access to your CARM Client Portal account to employees or third-party service providers to manage commercial import activities on your behalf.

Business Account Managers should be an active operational user, and not necessarily the owner of the company. Furthermore, it is strongly encouraged to assign multiple Business Account Managers.

You are able to manage access to your portal account by assigning specific roles to users, with the additional ability to set visibility rules to control how much information a third-party service provider can see.

If you want your customs broker to file customs declarations on your behalf, they will not be able to do so without this delegation.

Financial Security, Canadian Customs Bond

Simply put, a surety bond is a credit instrument. This guarantees the payment of duties and taxes to the government when you import goods into Canada.

In the industry, they are often simply referred to as a “Bond”.

The insurance company undertakes to pay in the event of non-compliance by the importer with its obligations.

You can buy your bond directly from a surety company, but the easiest way is through Axxess, your customs broker.

Please contact your Axxess representative for more details or email infocarm_gcra@axxessintl.com

The required financial security amount is determined by the CBSA based on the highest monthly disbursement of duties and taxes during the annual review period (from October 20 previous year to October 19 current year).

  • This amount may vary from year to year, depending on your import activity.

 

How to check your amount

  • Log in to your CARM Client Portal
  • Go to Financial Information
  • Click on Financial Security
  • Review the Total Required Financial Security

To be eligible for the Release Prior to Payment (RPP) program, importers must provide the CBSA with financial security using one of the following two options:

  • A customs bond equal to 50% of the highest monthly accounts receivable
    (including duties and taxes), with a minimum amount of $5,000;
    or
  • A cash security deposit equal to 100% of the highest monthly accounts receivable
    (including duties and taxes).

 

Period used for the calculation:

The CBSA conducts an annual review based on transaction history over a 12-month period, from:

October 20 of a given year to October 19 of the following year.

Following this review:

  • Importers whose required amount increases will receive a notification in the CARM Client Portal
    (notification type: RPP – Annual Review);
  • The new financial security amount must be in place no later than January 15 in order to maintain eligibility for the RPP program.

 

Need assistance?

Our team can help you review your import history and validate the required financial security amount based on your specific situation.

A customs bond is a legal document and a form of insurance. It must be authorized and signed by an official signatory of the company, typically someone with the authority to make financial commitments on behalf of the organization.

If you are unsure about your role or eligibility, feel free to contact us: our team is here to guide you through the process.

Benefits of using the Importer’s Direct Security (Direct Security) option include a monthly payment covering the full amount of your duty and GST on your government account statement.

On the 25th day of each month, you will receive a duty and GST payable report by email. Payment is due directly to the Canada Border Services Agency on the last business day of the month.

Payment must be made through online banking with your financial institution.

This bond also avoids having to deposit a cash security deposit or certified checks with the CBSA to receive the release before the payment of the duties, tax liens on your imports into Canada.

Please call your Axxess representative or email infocarm_gcra@axxessintl.com and we will contact you to begin the process.

All importers will be required to post security to participate in the Release Prior to Payment (RPP) program and will no longer be able to use their customs broker’s security.

Not having a financial guarantee for your company could lead to delays at the border and/or the refusal of your goods in Canada.

Without adequate financial security, an importer is not eligible for the Release Prior to Payment (RPP) program.

In this situation, duties and taxes must be paid before the release of goods at the border, which may result in:

  • customs clearance delays and increased waiting times;
  • additional costs, including trucking fees, wait-time charges, storage, detention, and demurrage;
  • operational disruptions and reduced supply chain efficiency;
  • increased administrative burden related to managing pre-release payments.


Financial security is essential to ensure smooth, predictable, and efficient import operations, and to fully benefit from the advantages of the RPP program.

A bond is automatically renewed each year unless it is canceled by your company or the surety company.

If you have questions about the renewal process or would like to confirm the status of your bond, contact us: we will be happy to provide the details and assist with your needs.

If your financial security requirements change and you need to cancel your bond, you can notify your surety company directly.

However, to simplify the process, Axxess can handle this step for you. Reach out to us, and our team will coordinate everything to ensure the process is hassle-free.

The Release Prior to Payment (RPP) program allows eligible importers to receive their goods in Canada before paying duties and taxes.

This program helps importers:

  • receive their goods faster;
  • avoid immediate payments at the border;
  • simplify day-to-day import operations.
  • And most importantly… Peace of Mind!

 

To participate in the RPP program, importers must have adequate financial security in place with the CBSA.

Source: CBSA (October 2024)

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