CARM – CBSA Assessment and Revenue Management

Updated 28.06.2021

The CBSA Assessment and Revenue Management (CARM) project is a governmental initiative that will transform the collection of duties and taxes for goods imported into Canada. Through CARM, the CBSA will modernize and streamline the process of importing commercial goods.

The first release of CARM is now effective.

The CARM Client Portal allows custom brokers, importers and trade consultants at Release 1 to pay invoices online, request rulings and view transactions and statements of account as well.

Please find attached the document Registering a Business on the CARM Client Portal which will help you gather the information you need to get started with the CARM Client Portal.

You can also see the Questions and Answers section below

Learn more about the Features and benefits of the CBSA Assessment and Revenue Management initiative and how to get prepared

Check out this CBSA video clip about CARM

For any questions or information requests, do not hesitate to contact us by email:

Question and answers: RELEASE 1: May 25th, 2021

CARM Client Portal

1.      As an importer, how can I prepare for CARM versions 1 and 2:

  • Configure your user account on the CARM customer portal
  • Create your business account on the portal and delegate!
  • Talk to your customs broker to get a bond.

For details, visit the CBSA website

2.      What is the purpose of the CARM Client Portal?

The CARM Client Portal will provide trade chain partners with the ability to view information about their accounts, make payments, to view the status of their declarations.  It is intended to replace paper and manual processes and to provide transparency to trade chain partners.

3.      Will it be mandatory to create an account in the CARM Client Portal?

Yes, all clients that conduct commercial business with the CBSA will be required to create an account in the CARM client Portal.

4.      How can I obtain a Business Number before Release 2 go-live?

You can obtain a business number through the Canada Revenue Agency

For more information see Canada Revenue Agency 

5.      How do I access the CARM client Portal?

Login information for the CARM Client Portal can be found here.

6.      When will I have access to view my declarations data in the portal?

You will be able to view your declaration data upon the implementation of CARM release 2.

Delegation of authority

1.      When will delegation of authority functionality be introduced?

Delegation of authority functionality will be introduced with Release 1 for importers and customs brokers.

2.      Who should be assigned as the Business Account Manager for my business?

Business Account Managers should be an active operational user, and not necessarily the owner of the company. Furthermore, it is strongly encouraged to assigned multiple Business Account Managers.

3.      Can I control the type of access and /or visibility that a user has to my CARM Client Portal business account?

You will be able to manage access to your portal account by assigning specific roles to users, with the additional ability to set visibility rules to control how much information a third-party service provider can see

RELEASE 2: Spring 2022

CARM Release 2 will introduce the transfer of financial security towards importers and the harmonized billing cycle. More details to come.

Source: CBSA (November 2020)

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