Customs Release Specialist

Lacolle Office

Reporting to the Team Leader, the Customs Release Specialist carry-on processing customs clearances (release) all modes of transport following customs regulations and as per customer profiles and Axxess procedures. The candidate has to arrange Final Delivery if applicable and obtain any missing information required for the release process from the CIS or Customer. Work in collaboration with all departments.

Full time
Lacolle Office

Main responsabilities

  • Complete management of the opening of a client file;
  • Proceed with the release and confirmation of customs files in a compliant way;
  • Obtain information or documents required from the customers, suppliers, transporters, customs and other Axxess offices;
  • Identify changes to profiles and inform intermediate or senior rater;
  • Communicate regularly, efficiently & answer questions from customers, truckers, customs and other offices;
  • Follow up proactively with clients and carriers and update files to ensure effective follow-up.

Qualifications required

  • English mandatory
  • High school diploma
  • 5 years of experience or more in customs
  • CCS, CTCS certification
  • High knowledge of Canadian customs release process.
  • High knowledge of the laws and regulations of the Canadian customs
  • Knowledge of Imanet system, Excel and Microsoft Office.
  • Customer services oriented
  • Sense of responsibility, enjoy teamwork, organized, resourceful

What we offer

  • Work at the office and at home 2 days per week
  • Employee Assistance Program
  • Group RRSP with employer participation
  • Group insurance (medical, dental, life and disability as well as virtual medicine)
  • Personal days (up to 7 days added to your vacation banks)
  • Social activities (Happy hours, events, outings, etc.)
  • Support for continuous education
  • Free coffee and snacks
  • Parking on site
  • Proximity to public transit


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